Product Support Specialist

Technology · Ahmedabad, Ahmedabad
Department Technology
Employment Type Full-Time (India)
Minimum Experience Mid-level
Compensation DOE

SoHo Dragon is hiring a Product Support Specialist to work alongside a US based team to support Investment Bank Technology service, including responding to incidents, identifying problems, and using appropriate judgment to select superior solutions. Candidates should be able to demonstrate authentic passion for production support and be excellent communicators. 


 Major Responsibilities:


  • Patching of all the Microsoft systems, and ensure we follow IT standards and security policies
  • Manage and maintain both on premise and cloud-based windows servers. 
  • Receive and respond to incoming calls, pages, and/or e-mails regarding all windows issues.
  • Responsible for automating manual tasks using new or existing tool sets.
  • Patching and updating servers to the latest patches or OS versions.
  •  Responsible for troubleshooting application failures on Windows OS.
  • Perform root cause analysis for production incidents.
  • Keep system documentation and playbooks up to date and accurate
  • Should have experience in MS CCM
  • Must have M365 / Office 365 knowledge 
  • Developing tools and processes to improve the overall user experience
  • Manage the Windows Support queue, and deal with escalations from both internal and external teams and act as subject matter expert in Windows OS issues.
  • Provide administrative support with projects, vendors, and back office activities
  • Activities associated with the support and maintenance of the infrastructure
  • Perform routine OS analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
  • Part of the team include Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.
  • Evaluate, recommend, integrate and coordinate OS enhancements
  • Activities associated with the support and maintenance of the infrastructure
  • Providing support to production service requests and incidents and perform routine maintenance and support activities
  • Identify and manage risks. Recognize issues and proactively create ways to mitigate their impact
  • Part of the team responsible for Windows Server, Windows Desktop, and Linux Server, enterprise application such as Active Directory, Exchange, performance monitoring, and software distribution.


 Key skills: Office365 / M365, Windows , Azure 

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Ahmedabad, Ahmedabad
  • Department
    Technology
  • Employment Type
    Full-Time (India)
  • Minimum Experience
    Mid-level
  • Compensation
    DOE