Vice President, ServiceNow Business Analyst

Technology · New York, New York
Department Technology
Employment Type Full-Time (US)
Minimum Experience Experienced

SoHo Dragon represents an investment bank with offices in midtown Manhattan. Our client needs to hire a Vice President, ServiceNow Business Analyst for a full time opportunity.


Job Knowledge and Functional Responsibilities:


Service Management Transformation projects

  • Participates in design, test and transition Service Management and Service Integration solutions within the Now Platform
  • Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customization
  • Provides ‘Early Life Support’ - delivering Service Management and Service Integration services and handing over support to the future delivery teams
  • Designs and execute E2E trainings and UAT.

Service Management Implementations

  • Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers,
  • Captures customer’s and service providers’ requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.

Service Management Remediation projects

  • Assists Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.

Certifications required

  • ITIL Foundation+
  • Scrum certified (desirable)
  • ServiceNow Certified System Administrator (must have)
  • Must have the ability to:
    • Be a team player and collaborate with cross-functional teams across the organization
    • learn quickly and draw meaningful conclusions from independent research
    • manage multiple simultaneous priorities and deliverables
    • understand and analyze business and IT requirements and provide appropriate solutions  


Qualifications:

  • BS degree in Information Systems, Computer Science, Computer Engineering or equivalent.
  • Graduate degree in Computer Science or related field, or MBA a plus.
  • At least 5 years of proven track record as a ServiceNow Business analyst (must understand business rules, client scripts, and workflows) with a deeper understanding of ServiceNow best practices and trends
  • Experienced in customer service / IT Operations roles to own incidents and guide the support teams on the technical front
  • Excellent communication and documentation skills
  • Must be familiar with ITIL and ITSM support processes and terminology.
  • Experience in IT Service Management design, transition or operations processes
  • Experience in business analysis and configuration or administration of 2+ modules of Service Now Platform
  • Understanding Scrum Methodology
  • Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
  • Facilitation skills to assist in gathering requirements in workshops and provide training to clients and internal team members
  • Use of industry recognized technologies in order to facilitate work environment
  • Demonstrated experience in communicating across all levels of an organization, at the most senior levels


Thank You

Your application was submitted successfully.

  • Location
    New York, New York
  • Department
    Technology
  • Employment Type
    Full-Time (US)
  • Minimum Experience
    Experienced