IT Coordination Analyst

Technology · Jersey City, New Jersey
Department Technology
Employment Type Contractor
Minimum Experience Mid-level

SoHo Dragon represents an investment bank with offices in Jersey City, NJ that needs to hire a IT Coordination Analyst.

Candidate needs to be local to the tri-state. Role will be remote but individual is required to sometimes come into the office for meetings.


Primary areas of focus include hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, putting together management committee materials/summarizing the meetings;  and analyzing/reporting key risk indicators (KRA and KRI).


PRINCIPAL DUTIES AND RESPONSIBILITIES:


  • Host and track production system Change Advisory Board (CAB) meetings
  • Host the Weekly Major Incident Review Meeting.
  • Review and track production system troubles (aka Major Incidents), ensuring that they are recorded with full information, including impact, root cause and resolution;  and are resolved and closed in a timely manner.
    • Perform Major Incident analyses, and prepare summary and trending reports:  Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
  • Coordinate and prepare meeting materials and minutes for various management committee meetings;  as well as and regional IT conferences (Americas, Asia/AIOD, London/EMEA), which promote information sharing and efficiencies across regions.
  • Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.


MINIMUM JOB REQUIREMENTS OR EXPERIENCE:


  • Excellent Microsoft Office tools skills, particularly Excel.
  • Experience with ServiceNow helpful.
  • Related experience in financial and/or IT institutions.
  • Excellent IT knowledge in financial industry, IT Governance, Project Management skills.
  • Excellent communication skills.
  • Good coordination skills.
  • Excellent attention to detail.
  • Ability to prioritize and effectively manage multiple tasks.
  • Effective presentation skills.
  • Able to work independently and in a team environment.
  • Familiarity with ITIL helpful.

Thank You

Your application was submitted successfully.

  • Location
    Jersey City, New Jersey
  • Department
    Technology
  • Employment Type
    Contractor
  • Minimum Experience
    Mid-level