SoHo Dragon

SoHo Dragon represents an investment bank with offices in Jersey City, NJ that needs to hire a IT Coordination Analyst.

Candidate needs to be local to the tri-state. Role will be remote but individual is required to sometimes come into the office for meetings.

Primary areas of focus include hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, putting together management committee materials/summarizing the meetings;  and analyzing/reporting key risk indicators (KRA and KRI).

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Host and track production system Change Advisory Board (CAB) meetings
• Host the Weekly Major Incident Review Meeting.
• Review and track production system troubles (aka Major Incidents), ensuring that they are recorded with full information, including impact, root cause and resolution;  and are resolved and closed in a timely manner.

• • Perform Major Incident analyses, and prepare summary and trending reports:  Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
• Coordinate and prepare meeting materials and minutes for various management committee meetings;  as well as and regional IT conferences (Americas, Asia/AIOD, London/EMEA), which promote information sharing and efficiencies across regions.
• Support the Key Risk Assessment (KRA) and Key Risk Indicator (KRI) process across first line-of-defense teams including review, validation, and consolidation of data into appropriate reports.

MINIMUM JOB REQUIREMENTS OR EXPERIENCE:

• Excellent Microsoft Office tools skills, particularly Excel.
• Experience with ServiceNow helpful.
• Related experience in financial and/or IT institutions.
• Excellent IT knowledge in financial industry, IT Governance, Project Management skills.
• Excellent communication skills.
• Good coordination skills.
• Excellent attention to detail.
• Ability to prioritize and effectively manage multiple tasks.
• Effective presentation skills.
• Able to work independently and in a team environment.

• Familiarity with ITIL helpful.