Infrastructure Operations Engineer I

Technology · New York, New York
Department Technology
Employment Type Full-Time (US)
Minimum Experience Mid-level

SoHo Dragon represents an investment bank with offices in midtown Manhattan. Our client is looking to hire an Infrastructure Operations Engineer for a full time role.

The Infrastructure Operations Engineer will be responsible for monitoring key infrastructure items, remediating incidents and escalating to the proper team where necessary, reporting on key risk indicators and providing suggestions for improvements.  The primary technologies to be focused on include compute, storage, backups, and virtualization.


Major Responsibilities:

  • Perform daily health checks of core infrastructure components with possible remediation or escalation to other team members
  • Work with the monitoring team to ensure that all alerts are accurate and have applicable workflows/run books
  • Collaborate with management to create reports and dashboards (specific to team responsibilities)
  • Develop automation from workflows and modify as needed
  • Monitor and action resource allocation requests for virtual machines and storage infrastructure
  • Patch systems and ensuring we follow IT standards and security policies
  • Manage the team’s task queue and deal with escalations from both internal and external teams
  • Automate manual tasks using new or existing tool sets
  • Review daily backup reports and ensure all regulated items, such as SOX backups, are successful and in working order
  • Perform root cause analysis for production incidents.
  • Promote a DevOps culture by driving automation and a root cause culture to improve our overall environment
  • Maintain system documentation and ensure playbooks up to date and accurate
  • Develop tools and processes to improve the overall user experience
  • Triage security exceptions with security team


Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or relevant field
  • 2+ years relevant work experience
  • Strong fundamental knowledge of supporting technologies, including network, hardware, virtualization, and other enterprise software
  • Certifications in VMware, Cisco UCS and/or NetApp
  • Scripting knowledge to facilitate automation
  • Knowledge in IT Service Management core concepts, ServiceNow experience is a plus
  • Ability to prioritize and effectively manage multiple tasks
  • Excellent written and verbal communication skills
  • Must be a self-starter and able to follow-up from issue to resolution.
  • Software:
    • VMware Suite including:
      • vSphere (vcenter and esxi)
      • Horizon
      • vRealize Suite
      • SRM
    • NetApp Suite:
      • Data OnTap 9.x
      • OnCommand Insight
      • Cloud Volumes (Azure)
    • Cisco UCS / HP (rack mount, blade center and moonshot) / Dell / Nutanix
    • SAN / NAS technologies (NetApp, IBM, EMC, zoning)
    • Rubrik / Commvault / NetBackup / Avamar / TSM
    • Windows / Linux
    • Lakeside
    • OpsRamp
    • Tools to monitor system performance
    • PowerShell scripting

Location: New York/New Jersey

Thank You

Your application was submitted successfully.

  • Location
    New York, New York
  • Department
  • Employment Type
    Full-Time (US)
  • Minimum Experience